We are Santander UK plc, the data controller. You can contact our Data Protection Officer (DPO) at 201 Grafton Gate East, Milton Keynes, MK9 1AN if you have any questions.
This is our Privacy Statement which explains how we obtain, use and keep your personal data safe in relation to the Santander website, Santander Online Banking website for Personal, Business and Corporate customers, Santander Private Banking website, Santander Investment Hub website and Santander Ring-fencing website.
Your personal data is data which by itself or with other data available to us can be used to identify you.
We're committed to keeping your personal information safe in accordance with applicable data protection laws.
The types of personal data we capture and use will depend on what you are doing on the website. We'll use your personal data for some or all of the reasons set out in this Privacy Statement. If you become a customer we'll also use it to manage the account, policy or service you've applied for and we'll provide you with a separate data protection statement specifically in relation to that as part of the online application journey. Some of the information relevant to that is included in this Privacy Statement for consistency. Examples of the personal data we use in relation to our websites may include:
We'll tell you if providing some personal data is optional, including if we ask for your consent to process it. In all other cases, if you fail to provide the requested personal data, we may be unable to process or respond to your application, query or service.
Subject to applicable laws, we'll monitor and record your calls, emails, text messages, social media messages and other communications in relation to your dealings with us. We'll do this for regulatory compliance, self-regulatory practices, crime prevention and detection, to protect the security of our communications systems and procedures, to check for obscene or profane content, for quality control and staff training, and when we need to see a record of what's been said. If you take out an account or service with us, we may also monitor activities on your account/service where necessary for these reasons and this is justified by our legitimate interests or our legal obligations.
We'll process your personal data:
As necessary to perform our contract with you for the relevant account, policy or service:
As necessary for our own legitimate interests or those of other persons and organisations, e.g.:
As necessary to comply with a legal obligation, e.g.:
Based on your consent, e.g.:
You're free at any time to change your mind and withdraw your consent. The consequence might be that we can't do certain things for you.
Subject to applicable data protection law we may share your personal data with:
In some instances your personal data may be transferred outside the UK and the European Economic Area. While some countries have adequate protections for personal data under applicable laws, in other countries steps will be necessary to ensure appropriate safeguards apply to it. These include imposing contractual obligations of adequacy or requiring the recipient to subscribe or be certified with an 'international framework' of protection. More details can be found in our 'Using my personal data' booklet.
If you apply for an account online, before you enter any personal details into the online form, we'll tell you how your information will be used in our data protection statement relevant to that account, in the 'Using My Personal Data' booklet and sometimes in the relevant terms and conditions. You'll be asked to confirm that you have read these and you'll be asked to agree to our terms and conditions before your application can proceed.
The data protection statement, in conjunction with the 'Using My Personal Data' booklet, includes details of the uses we may make of your data, the legal basis we are relying upon to carry out that processing, and who we may share your personal data with. For instance, for credit account applications like loans and bank accounts, we may pass your details to a recognised credit reference agency to help process your application.
We may occasionally send you information about accounts and services which we think would be of interest to you but only where we have your consent or if this is within our legitimate interests (see above for more details about lawful reasons). You can choose to stop receiving information at any time by contacting us.
You can call our customer services team on 0800 9 123 123. To help us improve our service we may record or monitor phone calls as explained in the monitoring of communications section as necessary to comply with any legal obligations and for our legitimate interests. View our call charges
When you contact us, we may need to collect some personal details like your name, address and phone numbers. Email isn't 100% secure so you shouldn't send personal data such as your account information using normal email. Please consider another method, such as sending us a secure message through Online Banking or calling us, if you need to share personal information.
Emails are stored on our standard internal contact systems which are secure and can't be accessed by external parties. We store this information to identify trends, and for the purposes set out in the monitoring of communications section as necessary to comply with any legal obligations and for our legitimate interests. For more information on the criteria we use to determine our retention periods, see below.
Automated decision making involves processing your personal data without human intervention to evaluate your personal situation such as your economic position, personal preferences, interests or behaviour, for instance if you have accounts with us, in relation to transactions on your accounts, your payments to other providers, and triggers and events such as account opening anniversaries and maturity dates. We may do this to decide what marketing communications and marketing in-branch is suitable for you, to analyse statistics and assess lending and insurance risks. All this activity is on the basis of our legitimate interests, to protect our business, and to develop and improve our products and services, except as follows; when we do automated decision making including profiling activity to assess lending and insurance risks, this will be performed on the basis of it being necessary to perform the contract with you or to take steps to enter into that contract. Further details can be found in the 'Using My Personal Data' booklet.
To use our range of calculators, tools, guides and budget planners, you'll have to give us details of your financial situation and needs. The information we ask for will depend on what type of product or account you're interested in. By providing any personal data you do so on the basis of your consent. You're free at any time to withdraw your consent but if you do you won't be able to use these services.
When you use a calculator, guide, decision tool or budget planner all of the details you provide are anonymous - and once you leave we never store your details, unless, for example, you decide to save a quote.
You can apply for some of our products and services using a video session from your mobile device where you see and hear your Santander adviser in high quality two-way video. If you use our video services, both the images and the audio will be recorded and may be used for training and monitoring purposes, We'll use any personal data captured about you for the performance of a contract or /with a view to entering into a contact with us as well as for our legitimate interests for good governance, accounting, managing and auditing our business operations, and to monitor emails, calls, other communications in relation to your dealings with us. Please see the monitoring of communications section for more information and the criteria for retention periods section for more information on the criteria we use to determine our retention periods.
You're entitled to record your video session only for your own personal use and you should avoid sharing any footage with third parties or posting it on any websites. For your own privacy and protection please ensure that your location doesn't include items and images that you don't wish to be recorded.
We'll tell you if we intend to use your information for marketing purposes and we'll give you the opportunity to opt out if you want to (unless we need a consent to use your information for marketing purposes – if we do we'll seek one). If you receive marketing emails and don't want to in future, please use the unsubscribe link within the email and we'll remove you from future campaigns.
We'll treat any survey or competition information you provide with the same high standard of care as we do all other customer information, using any details provided strictly within the terms of the competition and this Privacy Statement.
The following criteria are used to determine data retention periods for your personal data:
Your rights are as follows (noting that these rights don't apply in all circumstances and that data portability is only relevant from May 2018):
You have the right to complain to the Information Commissioner's Office. It has enforcement powers and can investigate compliance with data protection law: ico.org.uk.
For more details on all the above you can contact our DPO, view the 'Using My Personal Data' booklet, or ask for a copy in branch.
Your personal data may be converted into statistical or aggregated data which can't be used to identify you, then used to produce statistical research and reports. This aggregated data may be shared and used in all the ways described above.
For more information on the Santander group companies, please see the 'Using My Personal Data' booklet.
We'll notify you if there are any material changes to this Privacy Statement if required by applicable law or where we intend to process your personal data for a new purpose before we start that new processing activity.
This Privacy Statement is not designed to form a legally binding contract between Santander and users of our website or online services.
Certain hypertext links in this website may lead you to websites which are not under the control of Santander UK plc. When you activate these, you may leave the santanderringfencing.co.uk website. These links are provided solely for your convenience and do not represent any endorsement or recommendation by Santander UK plc.
We accept no responsibility or liability for the contents of any website to which a hypertext link exists and gives no representation or warranty as to the information on such websites. We accept no responsibility or liability for any loss arising from any contract entered into with any website to which a hypertext link exists.
We accept no liability for any loss that may arise if the goods or services advertised within this website become unavailable.
You can call our customer services team on 0800 9 123 123 or write to our DPO at 201 Grafton Gate East, Milton Keynes, MK9 1AN if you have any questions.
It is your responsibility to ensure that your computer is virus protected. We accept no responsibility for any loss you may suffer as a result of accessing and downloading information from this site.
There are some things you can do to protect your personal information online. It's by no means exhaustive but will help make sure you don't fall foul of Internet fraud:
For more information about staying safe online you can visit santander.co.uk/securitycentre
You can easily identify secure websites by looking at the address in the top of your browser which will begin https:// rather than http://.
All information passed between you and Santander when using our online services is sent using secure industry standard encryption.