Protecting your company from fraud and scams
There have been no changes to your Santander sort codes or account numbers as a result of our ring-fencing plans.
Other UK banks that are subject to ring-fencing may however have made changes, so this may result in requests to change payment details.
While there will be genuine requests, fraudsters may take the opportunity to pretend to be another bank, client or colleague changing their account details because of ring-fencing. They can do this with fake emails, phone calls and text messages asking you to click a link, allow remote access or ring a number, all of which could connect you to a fraudster.
- never share a Santander secure code with another person, not even a Santander employee;
- never download software onto your device either during or following an unexpected call;
- never reply to emails asking for personal or security information; and
- never make payments where an unknown person has requested you to do so. Your bank will never ask you to move funds from your account for safety or fraud reasons.
Because of the changes, fraudsters may take on the identity of a new or existing client or supplier and send a fake invoice, or ask you to send new or future payments to a different account.
They may also take on the identity of a senior member of a company by hacking or spoofing their emails, requesting to set up a new payment, i.e. to pay a new contract, or amend bank details on an existing or future payment.
To protect yourself, always confirm any requests to make a new payment or change bank account details directly with the person or company making the change. You should avoid replying to the email or using the contact details from any message you receive and check the request a different way. If you have any doubts at all about what you are being asked to do, check with your bank. Always use contact details you can trust, for example the phone number on your bank statement, rather than any other details you may have been sent.
You should also consider:
- setting up a single point of contact for companies you make regular payments to;
- reviewing changes of account details that have already gone through where the payment is due at a future date and confirming that the request is genuine;
- extra checks for payments over a certain amount; and
- reviewing your payment approval processes – you may be able to use dual authorisation for an extra layer of security so all payments go through at least two people.
If you ever have any concerns, please don’t be rushed or pressurised into making a decision or acting quickly, don’t give any information or proceed any further, and instead call us immediately on 0800 085 2090.